After Hours Season 5 - the CTOs of Super

After Hours – the CTOs of Super

After Hours Season 5 - CTOs of Super explores the technology underpinning Australia’s superannuation system and how it’s being used to increase efficiency and deepen member engagement. On the flipside, the series also shines a light on how those technologies can be (and have been) exploited by criminals, and what the super sector can do about it.

What you'll learn /

After Hours Season 5 - the CTOs of Super will give you insights into: 

The challenges faced by the super sector regarding the COVID-19 early release scheme
Cyber-vulnerabilities in financial services businesses
What advisers are looking for in fintech
  • CPD hours1.5
  • Knowledge AreaGENERIC
  • Length90 minutes
  • TypeAFTER HOURS CTOs OF SUPER
  • PriceFREE
  • Point1.5
  • Share

Outline of the course /

How Hostplus handled the super early release scheme

While provisions for financial hardship have always been available to super members, Hostplus experienced 360 times the amount of usual calls during the first tranche of early release payments. This put an unprecedented amount of pressure on staff, who were able to pay out about 97% of early release applications within five days, but it also represents a massive uptick in members’ engagement with their super. Is this the time for funds to make use of their resources to help members better-understand their retirement savings?

Find out more

01.

What happens when super fund members lose their jobs?

While provisions for financial hardship have always been available to super members, Hostplus experienced 360 times the amount of usual calls during the first tranche of early release payments. This put an unprecedented amount of pressure on staff, who were able to pay out about 97% of early release applications within five days, but it also represents a massive uptick in members’ engagement with their super. Is this the time for funds to make use of their resources to help members better-understand their retirement savings?

Find out more

02.

How COVID-19 affected super member engagement

While provisions for financial hardship have always been available to super members, Hostplus experienced 360 times the amount of usual calls during the first tranche of early release payments. This put an unprecedented amount of pressure on staff, who were able to pay out about 97% of early release applications within five days, but it also represents a massive uptick in members’ engagement with their super. Is this the time for funds to make use of their resources to help members better-understand their retirement savings?

Find out more

03.

Is superannuation too complicated?

While provisions for financial hardship have always been available to super members, Hostplus experienced 360 times the amount of usual calls during the first tranche of early release payments. This put an unprecedented amount of pressure on staff, who were able to pay out about 97% of early release applications within five days, but it also represents a massive uptick in members’ engagement with their super. Is this the time for funds to make use of their resources to help members better-understand their retirement savings?

Find out more

04.

The cyber threats facing financial services

A 2018 Deloitte report found two ideas almost in conflict with one another - one, that members' lack of engagement with their super can increase the period of time between a successful fraud event and the detection of it, and two, that the industry is rolling out better member engagement functionality such as member portals and mobile apps, which increase the inherent risk of an attacker accessing member information. With the amount of “breadcrumbs” someone can use to access member data increasing, what are the steps super funds and other financial services companies need to take to mitigate this risk?

Find out more

05.

Using tech to solve the customer engagement puzzle

A 2018 Deloitte report found two ideas almost in conflict with one another - one, that members' lack of engagement with their super can increase the period of time between a successful fraud event and the detection of it, and two, that the industry is rolling out better member engagement functionality such as member portals and mobile apps, which increase the inherent risk of an attacker accessing member information. With the amount of “breadcrumbs” someone can use to access member data increasing, what are the steps super funds and other financial services companies need to take to mitigate this risk?

Find out more

06.

Five ways advisers must keep their business secure

A 2018 Deloitte report found two ideas almost in conflict with one another - one, that members' lack of engagement with their super can increase the period of time between a successful fraud event and the detection of it, and two, that the industry is rolling out better member engagement functionality such as member portals and mobile apps, which increase the inherent risk of an attacker accessing member information. With the amount of “breadcrumbs” someone can use to access member data increasing, what are the steps super funds and other financial services companies need to take to mitigate this risk?

Find out more

07.

Are regulators keeping up with fintech?

A 2018 Deloitte report found two ideas almost in conflict with one another - one, that members' lack of engagement with their super can increase the period of time between a successful fraud event and the detection of it, and two, that the industry is rolling out better member engagement functionality such as member portals and mobile apps, which increase the inherent risk of an attacker accessing member information. With the amount of “breadcrumbs” someone can use to access member data increasing, what are the steps super funds and other financial services companies need to take to mitigate this risk?

Find out more

08.

How data can help advisers make better decisions

Per the 2019 Productivity Commission report on super, 60% of members do not understand their fees and charges and 40% lack an understanding of basic investment options. But how can funds educate their members without getting a better understanding of them? According to Iress, the answer is with data and the development of tools that can make sense of that data. But in an interconnected world rife with privacy concerns and identity fraud - just last year, more than $10 million was stolen from super accounts as part of an international scam - how do you keep that data secure?

Find out more

09.

What are the biggest cyber-threats in advice?

Per the 2019 Productivity Commission report on super, 60% of members do not understand their fees and charges and 40% lack an understanding of basic investment options. But how can funds educate their members without getting a better understanding of them? According to Iress, the answer is with data and the development of tools that can make sense of that data. But in an interconnected world rife with privacy concerns and identity fraud - just last year, more than $10 million was stolen from super accounts as part of an international scam - how do you keep that data secure?

Find out more

10.

The challenges facing Australian fintech

Per the 2019 Productivity Commission report on super, 60% of members do not understand their fees and charges and 40% lack an understanding of basic investment options. But how can funds educate their members without getting a better understanding of them? According to Iress, the answer is with data and the development of tools that can make sense of that data. But in an interconnected world rife with privacy concerns and identity fraud - just last year, more than $10 million was stolen from super accounts as part of an international scam - how do you keep that data secure?

Find out more

11.

Who keeps their jobs in a digital future?

Per the 2019 Productivity Commission report on super, 60% of members do not understand their fees and charges and 40% lack an understanding of basic investment options. But how can funds educate their members without getting a better understanding of them? According to Iress, the answer is with data and the development of tools that can make sense of that data. But in an interconnected world rife with privacy concerns and identity fraud - just last year, more than $10 million was stolen from super accounts as part of an international scam - how do you keep that data secure?

Find out more

12.

Test yourself /