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How Hostplus handled the super early release scheme

While provisions for financial hardship have always been available to super members, Hostplus experienced 360 times the amount of usual calls during the first tranche of early release payments. This put an unprecedented amount of pressure on staff, who were able to pay out about 97% of early release applications within five days, but it also represents a massive uptick in members’ engagement with their super. Is this the time for funds to make use of their resources to help members better-understand their retirement savings?

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