Client engagement

WHY TECHNOLOGY IS THE BIGGEST THREAT TO YOUR CLIENT BASE

Traditionally, accounting firms have benefited from a longstanding and loyal client base that has provided a strong pipeline of regular tax and compliance work, together with a steady stream of new clients through ‘word of mouth’ referrals from existing clients. While this trend is likely to continue in the short term, the advent of new technology and advanced data analytics result in a growing risk of these clients being targeted to have their financial needs serviced outside the accounting firm.

 

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THREE WAYS TO MAKE FINANCIAL SERVICES MORE INTERESTING

While those of us who work in the industry will most likely find it more than interesting, we have all experienced the glazing of the eyes or the lack of interest when you tell someone you work in financial services, let alone tell them you are an adviser or accountant.

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HOW TO ADD VALUE FOR WEALTH ACCUMULATION CLIENTS

Money-savvy young professionals who are in the wealth accumulation phase pose an interesting challenge to banks and advisers. For the typical wealth accumulation client, borrowing facilities are often more relevant than complex superannuation investment strategies. So how can we add value to a client who has long-term borrowing commitments?

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HOW TO MAKE YOUR SMSF OFFER MORE RELEVANT

With the needs of various segments within the SMSF trustee market becoming better defined, advisers should take the opportunity to re-evaluate their offer and ensure it aligns with the client segments they’re trying to attract, writes Aaron Dunn from The SMSF Academy.

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