Client engagement

How can you succeed in an advice centric business?

Product manufactures are able to not only articulate features and benefits of their offering but also allow customers to try before they buy. It is much harder for service-oriented businesses to communicate their value proposition to prospects. In general, services are intangible, hard to replicate consistently and need a degree of customisation for every client. So, how can a service-oriented business attract and retain the right clients?

Read More »

Future Gazing: A Platinum Perspective

As a general rule, human beings do not like change and tend to fear the unknown, however where fear and change are found, there is opportunity. By watching real-world trends and themes, Platinum Asset Management attempts to exploit areas where the market will over or under-react.

Read More »

How can Australia benefit from the Asian story?

In this series, Sam Hallinan of Nikko Asset Management examines the trends and events set to impact investing in 2018 and beyond. Sam explores the effect of a growing middle class in China, value investing in developed markets, and the role of advisers in helping their clients to achieve success over time. This Market Update will help you to better understand the Asian story and the impact this is already having on your clients’ investments.

Read More »

Why conviction is everything

As in individual investor it can be hard to have a strong view on a stock without the opinions of others, which makes it all that more impressive when a contrarian investment manager has high conviction for an unloved stock, writes Vanessa Stoykov.

Read More »

Keep your clients close and your “A” clients closer

To remain relevant and valuable to your clients, you must continue to deliver a service that clients appreciate and are happy to pay for. As Rod Bertino explains, this means you need to be close enough to them so that you’re able to evolve your offering in line with their changing needs.

Read More »